Refund Policy

1. Free Trial

We offer a free trial period for all new users. This allows you to explore the platform and ensure it meets your needs before making any financial commitment.

2. Subscription Refunds

If you're on a paid subscription plan, you may be eligible for a refund under the following circumstances:

• You cancel within the first 14 days of your paid subscription
• We experience a significant service interruption beyond reasonable downtime
• You encounter technical issues that prevent normal use of the platform
• Billing errors or unauthorized charges

3. One-Time Payments

For one-time payments or individual purchases, refunds are available within 7 days of the transaction date, provided the service has not been fully rendered.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@presorahealth.com
2. Include your account email and transaction details
3. Explain the reason for your refund request
4. Allow 3-5 business days for processing

5. Processing Timeline

Refunds are typically processed within 5-10 business days from the date of approval. The time it takes for the funds to appear in your account depends on your payment method and financial institution.

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Usage fees for services already rendered
• Custom implementation or setup services
• Third-party integrations and add-ons
• Late payment fees or penalties

7. Account Cancellation

If you cancel your subscription, your access will continue until the end of your current billing period. No further charges will be applied. Refunds for unused time are handled according to the terms above.

8. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank. We're committed to resolving any concerns you may have and will work with you to find a satisfactory solution.

9. Changes to This Policy

We reserve the right to update this Refund Policy as needed. We'll notify users of any significant changes via email or platform notification.

10. Contact Us